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Technical Support Analyst

Full time FreedomPay in Software & Technology
  • Post Date: January 20, 2020
  • Apply Before : March 20, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 4 Years
  • Education Certificate

Job Description

Position Requirements

      • Formal Education & Certification:
      • Associates Degree or Bachelor Degree in Computer Science, Information Science, Mathematics, MIS,
      • or related discipline
      • 0 – 4 years equivalent work experience which may include; help desk support, technical trouble shooting, point of sale support, problem solving, software support
      • Some travel may be required
      • Required Experience:
      • Proficient with web based tools (CRM, Sugar, Jira, etc.)
      • Proficient with MS Office tools (Excel, Word, Outlook, etc.)
      • Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
      • Strong aptitude to learn quickly, both technical and business processes
      • Strong and accurate listening skills
      • Patience and Understanding
      • Excellent written and verbal communication skills in English
    • Desired Experience:
    • Experience in payments processing or financial services
    • Experience with point of sale systems (Micros, Aloha, Infogenesis, Netsuite)

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